Refund policy

Returns

 

Items purchased online can be returned for a refund within 30 days of being received so long as they are unused and in new condition. If you receive an item that is defective please send an email to info@sandlotgoods.com. Sale items ending in .97 and gift cards are non-refundable. Returns will all have a flat rate of $5.00 return fee.

Submit a Return

We have a self service return portal built into our website. Please follow the link below to begin your return. 

https://tinyurl.com/sandlotreturns

Once the information for the return is filed you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.

Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds
First, check your bank account if you have not received a refund yet. It can take a few days for Sandlot to review and process refunds after receiving the item in the mail. Banking Institutions also often take some processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
customerservice@sandlotgoods.com.

Exchanges
We only accept exchanges for items that are defective or damaged. To exchange an item, send your proof of purchase and description of damages to customerservice@sandlotgoods.com and mail the item to 2915 Southwest Boulevard Kansas City, MO 64108

Shipping
We offer Ground return shipping for orders over $99. To return your product, you should follow the linked steps for a prepaid shipping label or mail your product to: 2915 Southwest Boulevard Kansas City, MO 64108

Please be aware that shipping times may vary depending on customer location.